MGMT1135 Study Guide - Quiz Guide: Emotional Labor, Meta-Analysis, Job Performance
Document Summary
Organizationally required and considered appropriate in a given job. Hiding one"s inner feelings and foregoing emotional expressions in response to display rules. Trying to modify one"s true inner feelings based on display rules. Emotional labor is a key component of effective job performance. We expect flight attendants to be cheerful. At the least, your managers expect you to be courteous, not hostile, in your interactions with coworkers. But we know that the way we experience an emotion is obviously not always the same as the way we show it. Impaired well-being (. 39 < r < . 48) This article provides a quantitative review of the link of emotional labor (emotion rule dissonance, surface acting, and deep acting) with well-being and performance outcomes. The meta-analysis is based on 494 individual correlations drawn from a final sample of 95 independent studies. Results revealed substantial relationships of emotion rule dissonance and surface acting with indicators of impaired well-being (r between . 39 and.
