MGTS1601 Study Guide - Final Guide: Perceived Organizational Support, Job Satisfaction, Employee Engagement
9Three components of attitude
⚫ Cognitive belief and opinion
⚫ Affective emotional and feeling
⚫ Behavior intention to behave
*Attitude predict behavior
Job attitude
1. Job satisfaction
A positive felling about the job resulting from an evaluation of its
characteristics 评估其特性对工作的积极感受
2. Job involvement
Degree of psychological identification with the job where perceived
performance is important to self-worth 心理认同程度与工作表现对自我价
值的重要性
3. Job empowerment 职位授权
Belief in the degree of influence over the job, competence, job
meaningfulness and autonomy 信念对工作、能力、工作意义和自权的影
响程度
4. Organizational commitment 承诺
)dentifying with a particular organization and its goals, while wishing to
maintain membership in the organization 同时确定一个特定的组织及其目
标，同时希望保持会员资格
⚫ Affective
⚫ Continuance
⚫ Normative
5. Perceived organizational support
Degree to which employees believe the organization values their
contribution and cares about their well-being 员工认组织重视他们的贡献
并关心他们的福祉的程度
6. Employee engagement
The degree of involvement with, satisfaction with and enthusiasm for the job
对工作的参与程度、满意度和积极性
⚫ Dedication
⚫ Vigour
⚫ Absorption
What cause job satisfaction?
⚫ )nterdependence
⚫ Feedback
⚫ Social support
⚫ )nteraction with other employees outside the workplace
⚫ Pay
⚫ Personality
⚫ Performance
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