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Chp12 Notes.docx

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COMM 222
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Chapter 12Conflict and Stress1 WHAT IS CONFLICTConflictprocess that occurs when one person group or organizational subunit frustrates the goal attainment of another involves antagonistic attitudes dislike each other and behaviors name calling sabotage etcCauses of Organizational Conflict1 Group Identification and Intergroup Bias people have the tendency to develop more positive view of their own ingroup and less positive view of the outgroup identifying with the successes of ones own group and disassociating oneself from outgroup failures boosts selfesteem and provides comforting feelings of social solidarity2 Independence conflict occurs when individualssubunits are mutually dependent on each other to accomplish their own goals it necessitates interaction between the parties so they can coordinate interests each party has some power over the other 3 Differences in Power Status and Culture Power causes conflict if the dependence is oneway and not mutual Status conflict when lowerstatus gives orders to higherstatus individuals Culture clash in beliefsvalues can result in overt conflict4 Ambiguity ambiguous goals jurisdiction or performance criteria can lead to conflict formalinformal rules that govern interaction break down difficult to accurately assign praise for good outcomes5 Scarce Resources limited budget money secretarial support or lab space can contribute to conflictTypes of ConflictRelationship ConflictInterpersonal tensions among the relationships of ppl not the task at handTask ConflictDisagreements about the nature of the work to be done ex technical mattersProcess ConflictDisagreements about how work should be organizedaccomplished ex res allocationConflict Dynamics When conflict begins winning the conflict is more important than good solution concealdistort information from each other each side becomes more cohesive contact with opposite party is discouraged opposite party is negatively stereotyped image of ones own position is boosted more aggressive people who are skilled at conflict may emerge as leaders
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