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COMM 320
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Chapter 1 Communicating at Work1Global communicators will probably be most successful if theyalearn to speak the language of the country with which they will be doing businessbstudy as many books as possible to learn about the culture of the people with whom they will be doing businessclearn to be sensitive and flexible in dealing with individuals from other culturesdtake a class in world religions to prepare them for doing business abroadREFp 32Noteworthy changes in todays dynamic workplace revolve aroundaunion participation and regulationbprocessing and communicating informationctaxes and government controlsdclothing and dress codesREFp 33Among the most significant difficulties in doing business in farflung countries is dealing with people whoalive in different time zonesbare similar in most respects except for languagecdiffer from you in customs lifestyles and religionduse different equipment and technology in conducting businessREFp 34One important reason that North American companies are expanding into global markets is thatalocal markets are experiencing excellent salesbcommunication and transportation systems have improvedcthe local workplace is becoming more diversedthe population of North America is decreasingREFp 35Many businesses today are flattening their management hierarchies This flattening means thatainformation must flow through more layers of managementbit takes longer to make decisionscmanagement hierarchies are more authoritarian than ever beforedemployees at all levels need excellent communication skillsREFp 36Which of the following communication technologies allows business people to conduct meetings with associates around the worldaTeleconferencing and videoconferencingbEmailcFax machinesdPresentation softwareREFp 47Amandas boss has referred to her as a knowledge worker Amanda therefore knows that she will be evaluated based on her ability toaget along with othersbprepare professional documentsclearndcommunicate with clientsREFp 68Your new boss wants you to be able to think critically You must therefore be able toamake decisions very quicklybhave opinions and ideas that are backed by reasons and evidencecuse decisionmaking software
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