GLIS 691 Study Guide - Winter 2018, Comprehensive Midterm Notes - Controlled Vocabulary, Thesaurus, Proquest
12 Oct 2018
School
Department
Course
Professor
GLIS 691
MIDTERM EXAM
STUDY GUIDE
Fall 2018
GLIS 661
Week 1
Jan 11
Introduction
● What is your (the class’) definition of KM?
○ Managing knowledge
○ Used in Information Institutions
○ Takes track of knowledge being used, processed and stored
■ How to do this in a cost effective way
● Course Overview
○ KM can be very abstract
○ This is a survey course, it does not go into depth
○ No office hours
■ Can visit the Prof whenever her door is open
○ Self assessment exams are available upon request
○ Make assumptions in assignments
■ Write down questions you would want to have answered
■ Speculate
○ People want to hear your voice in KM
○ You will be asked your opinion
○ Assignments
■ Do not have to use citations in assignment 2
● Focus on analysis
● Do not have to do additional research
■ Assignment 3 will focus on synthesizing
● Be a consultant
● Use high level KM strategy
○ Presentations will not be graded
● Tacit and Explicit Knowledge
○ The iceberg
■ What is visible is Explicit Knowledge
● Multimedia
● Captured and made tangible
● Can cause information overload
○ If the knowledge can be documented easily, it may not be
that important
■ What is not visible is Tacit Knowledge
● Experience based and subjective
● Difficult to articulate
● Context based
● Can be shared through mentoring, job shadowing, etc.
○ Explicit and Tacit is not binary, instead it is a spectrum
■ What may be explicit to one person, may be tacit to someone else
● Depends on the knower
find more resources at oneclass.com
find more resources at oneclass.com
○ Knowledge is close to action
■ Solve issues
■ Find answers
○ Trust means there is a risk
● Ancient ways of coding knowledge
○ Khipu Knots
■ They are a counting system but we do not know everything about them
■ The context is lost
■ Context is key
● KM context can be shown through Audit Trails
○ Records all the changes
○ Information is stable
○ Knowledge is dynamic
■ Tech and laws change
○ History is important for KM
■ Documentation is usually not the data
● Data about data is knowledge
○ Tacit knowledge is complex but the most valuable
● Tools to share knowledge
○ Share drives
■ Issue: People often only create knowledge for themselves
■ Solution: Create project specific folders, named in a way that other people
can find them
○ Arnold Cransworth
■ Published history of companies
■ Can visit Prof to see his work
○ Organizational Amnesia is often a trigger for KM people to come in
■ Another trigger was 9/11
● There were clues before the tragedy, but the FBI could not
connect the dots due to KM issues
● What is KM?
○ Systematic
○ Speaks of value
■ Why are we doing this?
○ Links to objectives of organization
● Concept Analysis
○ Used for words or concepts that are hard to define (Ethics, Science, etc)
○ This is a democratic
■ Not black and white
○ Consensus builder
■ Help guide the conversation to arrive at key attributes
■ Be able to meditate
● Go beyond the emotional level
● Defuse
find more resources at oneclass.com
find more resources at oneclass.com
Document Summary
Takes track of knowledge being used, processed and stored. How to do this in a cost effective way. This is a survey course, it does not go into depth. Can visit the prof whenever her door is open. Self assessment exams are available upon request. Write down questions you would want to have answered. People want to hear your voice in km. Do not have to use citations in assignment 2. Do not have to do additional research. If the knowledge can be documented easily, it may not be. What is not visible is tacit knowledge that important. Can be shared through mentoring, job shadowing, etc. Explicit and tacit is not binary, instead it is a spectrum. What may be explicit to one person, may be tacit to someone else. They are a counting system but we do not know everything about them. Km context can be shown through audit trails. Tacit knowledge is complex but the most valuable.
