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MGCR 222 Midterm: 40 Pages Comprehensive and Completed MGCR 222 Midterm Study Guide

Management Core
Course Code
MGCR 222
Anne- Sophie Chaxel
Study Guide

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Organizational Behavior
Lecture Notes
Lecture 1:
Experiential Learning
1. Observation (Seeing)
2. Reflection (Feeling)
3. Theorization (Thinking)
4. Experimentation (Doing)
Lecture 2:
Organizational behavior is a field of study that investigates the impact individuals,
groups, and structure have on behavior within organizations, for the purpose of
applying such knowledge toward improving an organization’s effectiveness.
What people do in an organization -------> Organizational performance
Personal reasons why we study OB
To learn about ourselves
To understand the potential impact of your behavior on others
To better understand why others behave as they do
To figure out how to manage interpersonal interactions more effectively which can
lead to higher performance
Difference between Intuition and Systematic Study (OB)
 Intuition
“Gut feeling”
“Common sense”
Systematic study
Examines relationships
Attempts to attribute causes and effects

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Bases conclusions on scientific evidence
“Jack Welch: The trick, of course, is to know when to go with your gut.
Evidence-based management
Bases decisions on best available scientific evidence
Forces managers to become more scientific in their thinking
Building Blocks of OB (different fields of study)
Psychology: Scientific study of mind and behavior
Social Psychology: a branch of psychology that studies individuals in the social
context; focuses on people’s influence on one another
Sociology: the study of social life, social change and social consequences of human
Anthropology: Study of societies and cultures to learn about human beings and their
MICRO: On personal level- the individual
MACRO: Groups and organizations
Basic OB Model :
Organization systems level
Group Level
Individual Level
Contingency variables:

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variables: x, y , z
x: independent variable
y: dependent variable
z: contingency variable
i.e. (z) american culture (x) boss gives thumbs up sign (y) understood as good
(z) iranian/australian culture (x) boss gives thumbs up sign (y) understood as insult
(z) variable can refer to anything that has impact on relationship between x and y
(z) can be cultural context, organizational environment, industry, sector
What do managers do?
“Managers create the conditions in which other people work (and live their lives)” -
Fred Collopy
Organizational Behavior Challenges and Opportunities
1. Responding to economic pressure:
2. Responding to Globalization:
3. Managing Workforce Diversity:
4. Improving customer service:
5. Improving people skills:
6. Stimulating innovation and change
7. Coping with “temporariness”
8. Working in networked organizations
9. Helping employees with work/life balance
Lecture 3: Perception
Social perception
Process of combining, integrating and interpreting information about others to gain
an accurate understanding of them.
How we come to judge and understand the people and things with which we come
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