COMMERCE 1BA3 Study Guide - Midterm Guide: Mental Models, Satisficing, Flextime
14 Mar 2017
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Document Summary
360-degree feedback - performance appraisal that uses the input of supervisors, employees, peers, and clients or customers of the appraised individual. Active-listening - a technique for improving the accuracy of information reception by paying close attention to the sender. Actor-observer effect - the propensity for actors and obersvers to view the causes of the actors behaviours differently. Additive tasks - tasks in which group performance is dependent on the sum of the performance of individual group members. Affective commitment - commitment based on identification and involvement with an organization. Anchoring effect - the inadequate adjustment of subsequent estimates from an initial estimate that serves as an anchor. Attitude - a fairly stable evaluative tendency to respond consistently to some specific object, situation, person, or category of people. Attribution - the process by which causes or motives are assigned to explain peoples behavior. Autonomous motivation - when people are self-motivated by intrinsic factors.
