COMMERCE 1BA3- Final Exam Guide - Comprehensive Notes for the exam ( 68 pages long!)
30 Nov 2017
School
Department
Course
Professor
Document Summary
Emotional intelligence is about self and other: self awareness and management, how you are aware of others, how you are managing the other. Organizational behavior; the attitudes (thinking) and behaviors (response) of individuals and groups in organizations: attempt to understand (attitudes and behaviours) predict (looking at behaviours), e(cid:454)plai(cid:374) (cid:894)(cid:858)(cid:271)e(cid:272)ause(cid:863)(cid:895) a(cid:374)d (cid:373)a(cid:374)age (cid:894)gi(cid:448)i(cid:374)g a(cid:272)tio(cid:374) steps(cid:895) ho(cid:449) people (cid:271)ehave at work. ** s + t = r, given a situation how you think determines how you respond. Look at the temperature, what is the current situation: 2. Desired temperature, desired or future state, what is the vision: 3. Measure the magnitude of the gap and close the gap with action: 4. Beyond human relations approached participative management and autonomy, was a. Japanese principle founded by dr. ouchi and demming happiness contingency / systems approach looks at the wholistic picture of the environment, all about inputs and throughputs.
