COMMERCE 1BA3 Study Guide - Final Guide: Organizational Conflict, Stress (Mechanics), Circulatory System
18 Dec 2018
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Document Summary
Conflict is a process that occurs when one person, group, or organizational subunit frustrates the goal attainment of another. The four levels of conflict are: (inter between, intra within) According to the traditional view, any conflict in an organization is outright bad, negative and harmful. Group identification and intergroup bias: an especially fascinating line of research has shown how identification with a particular group or class of people can set the stage for organizational conflict. Interdependence: when individuals or subunits are mutually dependent on each other to accomplish their own goals, the potential for conflict exists. Differences in power, status and culture: conflict can erupt when parties differ significantly in power, status, or culture. Ambiguity: ambiguous goals, jurisdictions, or performance criteria can lead to conflict. Under such ambiguity, the formal and informal rules that govern interaction break down. Relationship conflict: concerns interpersonal tensions among individuals that have to do with their relationship per se, not the task at hand.
