COMMERCE 1BA3 Study Guide - Final Guide: Motivation, Job Performance, Conscientiousness
10 Jun 2016
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Document Summary
Assertiveness, importance of gender equality: how people lead is different in different countries. Appreciate cultural differences to manage effectively and understand the needs of customers. Motivation: the extent to which persistent effort is directed toward a goal. Mcclelland"s theory of needs: non-hierarchical need theory that outlines the conditions under which certain needs result in particular patterns of motivation, needs based on relatively stable personality characteristics, needs for achievement - performing challenging tasks well. Personal responsibility: needs for affiliation establishing and maintaining friendly, compatible relationships. Exam review: needs for power influencing others, making a significant impact or impression. Managerial implications of need theories: appreciate diversity in terms of needs of employees, match individual needs with programs, appreciate intrinsic motivation, challenging & satisfying work can help avoid demands for higher pay. Shapes ob more than weak cultures: weak cultures are fragmented. Harder to detect: independent of organization"s size, not necessarily lead to blind conformity. 3m"s strong culture support non-conformity: assets:
