COMMERCE 3S03 Study Guide - Midterm Guide: Adaptive Learning, Zynga, Tiger Woods
4 Jan 2016
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Coaching is the one-on-one interaction between the manager and the person being coached, referred to as the coachee, for the purpose of helping the individual improve and enhance their organizational contribution and career. Important as improving the performance of individuals directly improves the effectiveness and efficiency of the organization. Coaches role is to actively listen, observe, question and provide feedback. Key rule of coaching: don"t try to fix people, as fixing people assumes that they are broken-instead attempt to improve outcomes. Directive coaching: a push to solve someone"s problems by directing, advising, instructing or suggesting, often fails because it is active for the coach and passive for the employee. Non directive coaching: sometimes called consultative coaching, involves the employee in finding the answers, best approach to finding the answers. Coaching usually a combination of the two. Coaching requires a change in mindset from being a doer to helping others do, setting aside your own goals to help another succeed.
