MEDRADSC 1F03 Study Guide - Fall 2018, Comprehensive Midterm Notes - Radiation Therapy, Chennai Mass Rapid Transit System, Magnetic Resonance Imaging
12 Oct 2018
School
Department
Course
Professor
MEDRADSC 1F03
MIDTERM EXAM
STUDY GUIDE
Fall 2018
Inter-personal communication
• The end goal of communication is understanding
•
o Communication is a 2-way street, it needs to be well sent and well received for it to be
effective.
o The message is sent to the receiver and the receiver must give feedback so the sender
knows they got the message how they intended it
Barriers to Communication
When the process of communication (above) is not followed in a methodical way.
• Personal barriers
o characteristics of patient and healthcare worker that could come between them
o things like religion, gender, language, age, patient may be guarded because of stress,
patiet does’t respet the healthare orker (all patiets y their foral ae ad
act confident, calm and professional)
• Physical limitations
• Semantic
o medical terminology should be used within the healthcare team but simple language
should be used with the patient
▪ The patient may not know the language the healthcare professional is speaking
with all the medical terms.
o Sometimes people mean one thing and say another
o People all have different experiences so when someone says something they may
correlate it to something else.
o Soe people a’t grasp eerythig right aay, espeially if it’s soethig they do’t
want to hear.
o Literal language barriers between people
o Emphasis on the importance of what is being said
find more resources at oneclass.com
find more resources at oneclass.com
Goals of Patient Communication
• Primary:
o Proximal to the purpose of the specific patient professional interaction (gather info,
make decisions, informed consent)
o Communicating a simple procedure has to be clear and may change between patients.
This could also include small talk to get to know the patient and their personality.
• Enabling:
o Elements that affect the ability to achieve primary goals, building trusting relationship
so you can work well with them
o getting the patient to trust you so you can get your message across
• Secondary:
o Biproduct of effective communication
o making the patient comfortable and less anxious
Types of Face to Face Communication
• Verbal 35%
o What you actually convey to them with your words
• Nonverbal 65%
o Facial expressions
o Tone of voice
o Movement
o Appearance
o Eye contact
o Gestures
o posture
find more resources at oneclass.com
find more resources at oneclass.com
