BSM 600 Study Guide - Midterm Guide: Value Chain, Customer Service, Quality Management
12 Feb 2016
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Network is important: suppliers, customers: market performance indication of success track those who are large in terms of profits . Have staying ability: firm i firms who have a past record of having done well, r&d info about new markets, brand power reputation, trust, loyalty. Gives you an idea of who can be a threat. Look at external and internal factors: external. Look at what competition is doing/what announcements they"re making. Take care of suppliers gives you info about what you"re tracking is also what competitors are tracking. R&d also seeks info from other departments, managers others need to accept those new ideas collaborative effort across the organization. Flexibility to change, decentralized structure info flow in the organization. Business consultants help you see your flaws. Employee training fosters company culture, develop new skills, motivation. History of experience/organization inertia ie not being able to change too much, flexibility.
