GMS 200 Study Guide - Operations Management, Lillian Moller Gilbreth, Mathematical Model

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Shavin Malhotra

Document Summary

Chapter 01 introduction to om: as a service business, the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company. True false: operations managers are responsible for managing systems that produce goods and/or provide services. True false: effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time. True false: operations, marketing, and finance function independently of each other in most organizations. True false: the operations function exists only in firms that are goods-oriented. True false: operations management pertains almost exclusively to the management of manufacturing operations. True false: value-added refers to the cost of the inputs required to produce goods and services. True false: as long as a product is ready in advance of when customers demand it, the timing of when a product is manufactured does not influence the value-added.