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Final

GMS 200 Study Guide - Final Guide: Operation N


Department
Global Management Studies
Course Code
GMS 200
Professor
Jian Guan
Study Guide
Final

Page:
of 27
GLOBALMANAGEMENTSTUDIES
Chapter1
Intellectualcapitalisthecollectivebrainpowerorsharedknowledgeofaworkforce
Knowledgeworkerissomeonewhosemindisacriticalassettoemployers
Globalizationistheworldwideinterdependenceofresourceflows,productmarkets,and
businesscompetition
x Thisprocessasdescribedasoneinwhich“improvementsintechnologycombinewith
thederegulationofmarketsandopenborderstobringaboutvastlyexpandedflowsof
people,money,goods,services,andinformation
WorkforceDiversitydescribesdifferencesingender,race,age,ethnicity,ablerbodiness,
religiousaffiliationandsexualorientationamongworkers
x By“valuingdiversity”,organizationscantaparichtalentpoolandhelpeveryonework
totheirfullpotential
x AnalogyoftheIrishShamrock
o Oneleafarethecoreworkers.Thesefullrtimeemployeespursuetraditional
careerpaths
o Secondleafarecontractworkers.Theyperformspecifictasksasneededby
organizationandarecompensatedonafeerforrservicesbasisratherthanbya
continuingwageorsalary
o Thirdleafarepartrtimeworkershiredonlyasneededforonlythenumberof
hoursneeded
Prejudiceisthedisplayofnegativeirrationalattitudestowardwomenandminorities
Discriminationactivelydenieswomenandminoritiesthefullbenefitsoforganizational
membership
Glassceilingeffectistheaninvisiblebarrierlimitingcareeradvancementofwomenand
minorities
Ethicssetmoralsstandardsofwhatis“good”and“right”inone’sbehaviour
CorporateGovernanceisoversightofacompany’smanagementbyaboardofdirectors
Organizationisacollectionofpeopleworkingtogetherinadivisionoflabourtoachievea
commonpurpose
x Allorganizationsshareabroadpurpose,providingusefulgoodsorservices.Eachone
shouldreturnvaluetosocietyandsatisfycustomers’’needsinordertojustifyits
continuedexistence.Aclearsenseofpurposethatistiedto“qualityproducts”and
“customersatisfaction”isanimportantsourceoforganizationalstrengthand
performanceadvantage
Opensystemorganizationsinteractwiththeirenvironmenttotransformresourcesinto
productoutputs
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x Theexternalenvironmentisacriticalelementintheopenrsystemsviewoforganization.
Itisbothasupplierofresourcesandthesourceofcustomers.Feedbackfromthe
environmenttellsanorganizationhowwellit’sdoing
x Thenotionofvaluecreationisveryimportant.Ifoperationsaddvaluetotheoriginal
costofresourceinputs,then1)abusinessorganizationcanearnaprofit,2)anonrprofit
organizationcanaddwealthtosociety.
x Valueiscreatedwhenanorganization’sresourcesareutilizedintherightway
Productivityisthequantityandqualityofworkperformance,withresourceutilization
considered
Performanceeffectivenessisanoutputmeasureoftaskorgoalaccomplishment
Performanceefficiencyisaninputmeasureofresourcecostsassociatedwithgoal
accomplishment
Change
x Beliefinhumancapital:demandsoftheneweconomyplacepremiumsonhigh
involvementandparticipatoryworksettingsthatrallytheknowledge,experience,and
commitmentofallmembers
x Demiseof“commandrandrcontrol”:traditionalhierarchalstructureswith“doasIsay”
bossesareprovidingtobeslow,conservative,andcostlyfortoday’scompetitive
environments
x Emphasisofteamwork:todaysorganizationsarelessverticalandmorehorizontalin
focus;theyareincreasinglydrivenbyteamworkthatpoolstalentsforcreativeproblem
solving
x Prereminenceoftechnology:newopportunitiesappearwitheachnewdevelopmentin
computerandinformationtechnology;theycontinuallychangethenewway
organizationsoperateandhowpeoplework
x Embraceofnetworking:organizationsarenetworkedforrealrtimecommunicationand
coordination,bothinternallyandexternallywithpartners,contractors,suppliers,and
customers
x Newworkforceexpectations:anewgenerationofworkersbringstotheworkplaceless
toleranceforhierarchy,moreinformality,andmoreattentiontoperformancemerit
thattostatusandseniority
x Focusonspeed”inbusinessthosewhogetproductstomarketfirsthaveanadvantage,
andinanyorganizationworkisexpectedtobebothdonewellandtimely
Managerisapersonwhosupportsandisresponsiblefortheworkofothers
x Anymanagerisresponsiblenotjustforhisorherownworkbutfortheoverall
performanceandaccomplishmentsofateam,workgroup,department,oreven
organizationasawhole
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x Everymanager’sjobthusentailsakeyresponsibility,tohelpotherpeopleachievehigh
performance.Thosepersonsworkingwithandreportingtomanagersarethecritical
humancapitaluponwhoseintellectsandeffortstheperformanceofanyorganizationis
ultimatelybuilt
TopManagersguidetheperformanceoftheorganizationasawholeorofoneitsmajorparts
x Theypayspecialattentiontotheexternalenvironment,arealerttopotentiallongrrun
problemsandopportunities,anddevelopappropriatewaysofdealwiththem
x Thebesttopmanagersarefuturerorientedstrategicthinkerswhomakedecisionsunder
highlycompetitiveanduncertainconditions.Theyareabletoscantheenvironment,
createandcommunicatelongrtermvision,andensurethatstrategiesandobjectivesare
consistentwiththeorganization’spurposeandmission
MiddleManagersoverseetheworkoflargedepartmentsordivision
x Deans,clinicdirectors,divisionmanagers,plantmanagersetc.
x Theyworkwithtopmanagersandcoordinatewithpeerstodevelopandimplement
actionplanstoaccomplishorganizationalobjectives.Theymustbeteamorientedand
abletoworkwellwithpeoplefromallpartsofanorganization
ProjectManagerscoordinatecomplexprojectswithtaskdeadlines
Teamleadersorsupervisorsreporttomiddlemanagersanddirectlysupervisenonrmanagerial
workers
LineManagersdirectlycontributetotheproductionoftheorganization’sbasicgoodsor
services
x Thepresident,retailmanager,anddepartmentsupervisorsofalocaldepartmentstore
allhavelineresponsibilities.Theirjobsinonewayoranotheraredirectlyrelatedtothe
salesoperationsofthestore
StaffManagersusespecialtechnicalexpertisetoadviceandsupportlineworkers
x Usespecialtechnicalexpertisetoadviseandsupporttheeffortsoflineworkers.Ina
departmentstore,thedirectorofHRandchieffinancialofficerwouldhavestaff
responsibilities
FunctionalManagersareresponsibleforoneareaofactivity,suchasfinance,marketing,
production,personalaccounting,orsales
GeneralManagersareresponsibleforcomplexmultirfunctionalunits
x Anexampleisaplantmanagerwhooverseesmanyseparatefunctions,including
purchasing,manufacturing,warehousing,sales,personnel,andaccounting
AnAdministratorisamanagerinapublicornonrprofitorganization
x Examplesincludehospitaladministrator,publicadministrator,cityadministratoretc.
Accountabilityistherequirementtoshowperformanceresultstoone’simmediatesupervisor
x Teamleaderisaccountabletomiddlemanager,themiddlemanagerisaccountableto
topmanager,andeventhetopmanagerisaccountabletoaboardofdirectors
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