GMS 200 Study Guide - Midterm Guide: Situational Leadership Theory, Proxemics, Scenario Planning

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 200
• Professor: Horatio Morgan

Document Summary

Scientific management - emphasizes careful selection and training of workers and supervisory support. Administrative principles: 14 principles for managers to know- division of labour (specialization), authority, discipline, equity, order, esprit de corps (build harmony and cohesion among personnel) Bureaucracy: a rational and efficient form of organization founded on logic, order, and legitimate authority. Groups can have strong positive and negative influences on individual productivity. Peoples feeling, attitudes, and relationships with co-workers affected their work and that groups were important influences on individuals. Hawthorne effect: the tendency of persons singled out for special attention to perform as expected because of expectations created by the situation. Managers who understand and help people satisfy their important needs at work will achieve productivity. The clear hierarchy of authority creates dependent, passive workers who have little control over their work environments. Psychological success occurs when people define their own goals. Managers who treat people positively and as responsible adults will achieve the highest productivity.