[GMS 401] - Final Exam Guide - Everything you need to know! (82 pages long)

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Omid Jadidi

Document Summary

Chapter 2: operations strategy in a global environmen. Implies the creation of a system that has a unique advantage over competitors, the idea is to create customer value in an efficient and sustainable way. Pure forms of these strategies may exist, but operations managers will more likely be called on to implement some combination of them. It offers the widest choice of products (competing on differentiation) Along with giving customers the opportunity of choosing the most convenient channel to facilitate the purchase (competing on differentiation) In order to do this, the store must be efficient and keep everyday operations costs as low as possible. The speedy delivery of foods (competing on response quickness) In order to maintain this advantage over other fast food chains, it must make the process of cooking food simple for all the employees. , the s of n to ons ake.