GMS 401 Study Guide - Midterm Guide: Statistical Process Control, Central Tendency, Standard Deviation

• School: Ryerson University
• Department: Global Management Studies
• Course: GMS 401
• Professor: Fatemeh Firouzi

Document Summary

Use of staisical techniques and sampling in monitoring and tesing of quality of goods and services. The best companies design quality into the process, thereby reducing the need for inspecion/ tests. Important because it provides an economical way to evaluate the quality of products and meet the expectaions of the customers. Inspecion: appraisal of a good or service against a standard. Variability is inherent in every process: natural or common causes. For any distribuion there is a measure of central tendency and dispersion: special or assignable causes. Variaions that can be traced to a speciic reason. The objecive is to discover when assignable causes are present. Provides a staisical signal when assignable causes are present. Detect and eliminate assignable causes of variaion. Steps: deine a quality control point, for each characterisic, determine a quality control point, plan how inspecion is to be done, how much to inspect, and whether centralized or on-site, plan the correcive acion.