HTT 303 Study Guide - Final Guide: World Tourism Organization, Agenda 21, World Trade Organization

• School: Ryerson University
• Department: Hospitality/Tourism
• Course: HTT 303
• Professor: Michael Hunter

Document Summary

Chapter 1: the role, cost, and management of hospitality facilities. guest satisfaction and revenue (provides owners and stakeholders with roi) . provides ambiance (appealing to the 5 senses), experience, and comfort. seen components: theme, resorts, theme parks, water attractions, etc. role as the manufacturing plant in the creation and delivery of services and products. Expected roi (2): operating profit and real estate appreciation: operational costs. Principle costs (2): property operation and maintenance (pom) and utilities. Individual hotels generally pay 7-9% of revenue to pom: renovating costs. Facilities components and layout: ie upgrading the kitchen or new technologies. Quality and types of construction: ie hard wood vs marble floor, dry walls vs brick. Systems: ie hvac (heating, ventilating, and air conditioning), tv satellite, wifi. safety and security: ie waste management, protection of guests and guest information. legal and regulatory compliance: ie management contracts (franchise agreements), code of conduct. Chapter 2: hospitalities facilities management tools, techniques and trends.