HTH 601 Study Guide - Midterm Guide: Organizational Memory, Fundamental Attribution Error, Human Capital

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTH 601
• Professor: Tom Griffin

Document Summary

Chapter 1: introduction to the field of organizational behaviour. Organizational behaviour: study of what people think feel and do in and around organizations. Looks at behaviors, decisions, perceptions, emotional responses. How individuals and teams relate to each other and counterparts. Organization: groups of people who work interdependently toward some purpose. Members have a collective sense of purpose (cid:523)doesn"t have to be agreed on(cid:524) Bottom line value: specific ob characteristics (leadership, employee attitudes, performance based rewards) are important positive screens for selecting companies with the highest and most consistent long term investment gains. Organizational effectiveness: is the outcome that most ob theories are trying to achieve (the ultimate dependent variable: also includes laws, culture norms that place demands. Depends on external environment for resources (raw materials, job applicants, equipment) (cid:523)effective doesn"t mean solely exceeding in sales/profit targets(cid:524) Open systems: views organizations as complex organisms that (cid:498)live(cid:499) within an external environment.