HTL 130 Study Guide - Final Guide: Preventive Maintenance, Multiple Choice, Electric Power Quality

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTL 130
• Professor: Zhen L U

Document Summary

The security management of the hotel is responsible for the overall security of the building, in- house guests, visitors, and employees of the hotel. Security issues include payment card fraud, identify theft and misuse of data. Management role in security: managers should develop security guidelines that address their hotel"s unique security needs, security guidelines should be communicated to all employees and department- by-department basis, security guidelines should be reviewed periodically. Types of key used in hotels for effective key control. Including laundry and linen rooms: emergency key(e-key, the emergency key opens all guestroom doors, even when they are double locked. It can be used, for example, to enter a room when the guest needs help and is unable to reach or open the door. Hotel security requirement: not all hotels have the same security requirements. Therefore, national security standards are not feasible: managers must create and implement security programs that are uniquely suited to their lodging properties.