HTT 700 Study Guide - Midterm Guide: Crisis Management, Airbnb, Naloxone

• School: Ryerson University
• Department: Hospitality and Tourism Management
• Course: HTT 700
• Professor: Frederic Dimanche

Document Summary

Week 1 risk & crisis management in hospitality & tourism identify & manage consequences (change behavior), risk management & assessment, what to do when crisis (planning: current issues in toronto rise min. wage. Isis target on: hotel, train station, airport can hit anyone (tourists) terrorism. What is a crisis: any situation the has the potential to affect long-term confidence (consequences) in an org. / a product, or which may interfere w/ its ability to continue operating normally; disaster. Volkswagen: conceal info & cheating, hurricane in caribbean. A risk management process: provide a generic framework (size, location, type of stakeholders, no. of customers) for orgs. to identify, analyze, assess, treat & monitor risks (what could happen to us; probability can happen) to their orgs. Risk management: a proactive process which enables tourism destinations & businesses/ orgs/ to minimize losses & take advantage of opportunities lower probability of being hit/ consequences of crisis. Customer safety in hotel: security property, assess the floor.