ITM 601 Study Guide - Financial Statement, Customer Survey

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 601
• Professor: N A

Document Summary

Joe"s restaurant is a small urban eatery specializing in quality mexican food for its customers. There are a number of factors in that regard that would result in metric to measure quality by. These factors would include, wait time, service, food quality, atmosphere and dining experience. Taking a look at all these factors and measuring the success level of each will go a long way in determining how the quality should be defined at joe"s authentic mexican restaurant. It is the believe of this piece of writing that should a high standard be met in achieving those factors that it would be a fair assumption or measuring stick to measure quality at the restaurant. When analyzing all the factors, you can take a look at them individually first to measure the success factor of each one when it comes to its customers.