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ITM 100 Study Guide - Final Guide: Open-Source Software, Internet Service Provider, Workflow Management System

Information Technology Management
Course Code
ITM 100
Ron Babin
Study Guide

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pp. 6-27 (Chapter 1)
Moores law, is that computer power (as measured by the maximum number
of transistors in an integrated circuit) roughly doubles every 18 months.
Moores law means more performance at decreasing costs
Knowledge of work, which involves the discovery, analysis, transformation,
synthesis, and communication of data, information, and knowledge
Information system (IS) is an organized collection of people, information,
business processes, and information technology (IT), designed to transform
inputs into outputs, in order to achieve a goal
o Enhance work, decision making, problem solving, communication and
Information System components
oInput is items entered into a system to transform them into outputs
Adding you friends contact information
oProcess a series of one or more steps used by a business to transform
inputs into outputs
Saving contact information into database
oOutput The end result of a process. Information is the result of the
transformation of data. From an organizational perspective, the output
of a process is a product or a service
The alphabetized list of friends and their contact information
you can access to do various tasks such as call, email etc.
oData is raw, unorganized facts
List of friends who be interested in a leafs game
oInformation is processed/organized/transformed data that are useful
Confirmed list of friends interested in a leafs game
oKnowledge information plus human experience and judgement
If enough friends agree, you may be able to get discounted group
oInformation Technology is the physical components-typically
hardware, software, and connectivity-that make up the IT portion of an
IS. Technology is the enable for process to perform the steps they were
designed to accomplish
Setting up a facebook group page so you friends can view the
leafs game information such as time, place, price
oBusiness processes a collection of people or organizations that have
both an interest in an influence on the creation implementation, or
operation of an IS

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A poll would be ask the friends which seats they would like to sit
in and would rank the seats in order of preference. The friends
can view which seat are has the most votes in real-time
oPeople or organizations that have both an interest in an influence on
the creation, implementation, or operation of an IS
Comments are being added onto the facebook group to why they
want to sit in those seats
oDecision is a choice made from one or more alternatives to follow or
avoid some course of action
Based on the number of votes for seating, a decision is made
oBusiness value is a positive return on the investment of resources
created through the effective and efficient integration of an
organizations people, information technology, and business processes
You have efficiently coordinated your friends to select which
seats sit and negotiated a group discount.
IT is simply a collection of tools-hardware, software, and connectivity-that
enable individuals or businesses to achieve their goals
Productivity Zone: People, Process, Technology
Internet has become an integral part of personal and business lives for the
following reasons: communication, information, and commerce
Communication generates business value by making it possible for
professionals to share information both between themselves and with
business partners
Through World Wide Web (www), the internet has dramatically reduced the
effort required to carry out both activities, (make information available and
to find information in a timely manner).
The ease of creating and distributing information also has the potential for
Information overload, an absence of quality control means not all web
sources are created equal
Commerce, the buying and selling of goods
E-commerce is the use of information systems, technology, and computer
networks by individuals and organizations to create business value
Business any organization with one or more people who:
o1.) Decide on commons goals to pursue
o2.) work together to locate and organize resources
o3.) create processes to achieve the desired goals
Business environment is a complex of collected of political, economic, social,
and technological factors that organizational leads must consider when
making decisions regarding goals, organizational forms and the creation of
business value

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Organizations rely on digital information to gain competitive advantage and
to respond quickly to opportunities
TPS (Transaction processing system) captures and processes transactions
to make them available to the organization. A transaction is the exchange of
something of value the business produces for something in return that the
business values
MIS (Management information system) through processing and reporting
features, an MIS provides timely information to decision makers
DSS (decision support system) provides analytical and visualization tools
to support and enhance decision making and planning
ERP (Enterprise resource planning system) integrates and standardizes
processes , and centralizes and standardizes the storage and management
CRM (Customer relationship management) system integrates data
collection, transformation, storage, and analysis of customer transaction data,
including purchases, service requests, and other forms of customer contact
Globalization mean that modern businesses use information technology to
expand their market to customers around the globe, to find the lowest-cost-
supplies regardless of location, and even create 24-hour business days by
shuttling work across time zones and nations
10 forces identified by Freidman as responsible for flattening the
oCollapse of the Berlin Wall 1989
oNetscape an early search engine allowing the general public to search
the Internet
oWorkflow software using internet technologies to allow work to be
done without human intervention
oOpen sourcing allowing online contribution and collaboration
oOutsourcing allowing work to be divided between companies or
locations, enabling them to be more efficient; the work is then
integrated back to the assignment organization customer contact call
centres are often outsourced
oOff shoring allowing companies to take their operations to another
location, which allows them to produce items better, faster, and
oSupply-chaining using technology to streamline operations and
provide products/services to market faster and cheaper
oIn sourcing allowing companies, small and large, to use outside firms
to manage key operations on their behalf, thus allowing them to focus
on core business
oInforming the ability to find any type of information online
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