ITM 100- Final Exam Guide - Comprehensive Notes for the exam ( 27 pages long!)

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 100
• Professor: Abbas Kermanti

Document Summary

The role of information systems in business today. Most important tools in achieving greater productivity. Retail link system: supplies to stores. Create new: products, services, business models. Deeper relationship with suppliers and customers: meet needs and expectations, satisfaction, more profit, more jobs. Improved decision making: decision based on guess. Inconsistent (overproduction, underproduction: decision based on info, reliable. Leads to success of company: better performance, charging less, responding to customers and suppliers. Hardware and software needed to achieve objectives. Functions of an information system: input -> raw data, processing -> convert raw data to meaningful data, output -> information supplied to people, feedback -> evaluate or correct input or processing. Technical approach: emphasizes mathematically based models, cs, management science, operations research. Behavioral approach: behavioral issues, psych, economics, sociology. Management information systems: combines computer science, management science, operation research and orientation with behavioral issues. 4 main actors: suppliers of hardware and software, business firms, managers and employees, firm environment.