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ITM 407 Study Guide - Final Guide: Expert System, 18 Months, In Essence

Information Technology Management
Course Code
ITM 407
Candace Grant
Study Guide

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Compulsory Question 1:
ICT professionals have a responsibility to the public, as outlined in the SEI Code of Conduct. What could
we do as ICT professionals to address section 1.07? Give an example to support your answer.
“ICT professionals shall act consistently with the public interest. In particular, they shall, as
1.07 consider issues of physical disabilities, allocation of resources, economic disadvantage, and
other factors that can diminish access to the benefits of software.”
As ICT professionals we have a duty to act with the interest of the public and so we must provide easier
solutions for those with disabilities. Disabilities can hamper the style of living for those individuals, so it
is best to provide to those short comings. If a person who has trouble viewing websites due to terrible
vision than an ICT professional can provide an audio enabled box on their websites which would
describe the images and read the text allowing the user to hear everything being displayed by the
website. Those who are paralyzed but are able to move their hand can use keyboards to have their texts
turned to speech which would enable communication between individuals. Those with restrictive hand
movements can use auto-text facility which can save long sentences into abbreviations so the user
doesn’t have to type too much.
*add stuff like tutorials
*like free stuff is available for poor
*trial / maybe cheap notebooks tho thats more hardwar
Compulsory Question 2
Case Analysis: the Chemco Case page 165 of the text.
The ethical issue: is it right that the ICT professionals were relieved that the software was not seen as a
cause of the accident?
The ICT professionals should not be relieved that their system was not seen as the cause of the accident
because if they had built a proper a system that was aware of human error than the accident would
have never occurred. Chemco’s plant operated for 18 months without a problem. Management wanted
to reduce overhead costs, which lead to more automation. By using expert system that automated
production runs, they improved throughput and lowered costs by the average. Things should have been
done differently at this plant unlike other plants because it was located in a major city which was within
a densely located region.
The primary stakeholders involved in this case are the operator, Chemco, software developers and the
people who died. The operator was affected the most because he has to live with guilt and sorrow of his
simple mistake that caused three people to die and nine were seriously injured. Not only that, a lot of
damage was incurred to the community and to Chemco which would cost millions to repair. Chemco will
also be affected negatively because of the bad publicity and the costs they will incur from this incident.
The software developers are affected negatively because their reputation will be ruined and they might
have a difficult time finding jobs. The people who got injured are also affected badly because they might
be scarred or disabled for life. The secondary stakeholders involved are management, other workers,
families of the dead and the community.
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