ITM 410 Midterm: Midterm Notes

• School: Ryerson University
• Department: Information Technology Management
• Course: ITM 410
• Professor: Hesham Saadawi

Document Summary

Supplier relationship process, new development for products/services process, Segmentation is the process of identifying groups with common interests. Week 2: process strategy is the pattern made in managing processes so that they will achieve their competitive priorities, four basic process decisions include: process structure (including layout), Customer involvement, resource flexibility, and capital intensity: there"s 2 change strategy for analyzing and modifying process: process. The greater the relative cost of equipment, the greater is the capital investment: strategies for designing processes can have differences, depending on service vs manufactured: Customer contact is the extent to which the customer is present, actively involved, and receives personal attention during the service process. Process divergence is the extent to which the process is highly customized with considerable latitude as to how its tasks are performed. A flexible flow means that the customers, materials, or info move in diverse ways, with the path of one customer or job often criss-crossing the next one"s.