MHR 405 Study Guide - Final Guide: Extraversion And Introversion, Neuroticism, Individualism
26 Jan 2016
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Document Summary
4 perspectives to organizational effectiveness: open systems, organizational learning, stakeholder, high performance work practices. 4 factors that directly influence individual behavior and performance: mars: motivation, ability, role perception, situational forces. Five types of individual behavior in org: organizational citizenship, counterproductive work, task performance, joining and staying w/ org, maintaining work attendance. Five factors model of personality: conscientiousness, agreeableness, neuroticism, openness, Five values commonly studied across cultures: individualism, collectivism, power distance, uncertainty avoidance, achievement nurturing orientation. Chapter 3: perceiving ourselves and others in organizations. Perceptual effect: halo/horn effect, false-consensus, primacy effect, recency effect, attribution theory. Attribution errors: fundamental attribution error, self-serving bias. Self fulfilling cycle: supervisor forms expectations, expectations affect supervisor behavior, supervisor"s behavior affects employee, employee behavior matches supervisor expectations. Building by: justice/support, shared values, trust, organizational comprehension, employee involvement. Service profit chain model: continuance commitment, job performance affects satisfaction only when rewarded. Responses to dissatisfaction: evln: exit, voice, leave, neglect.
