MHR 523 Study Guide - Final Guide: Workplace Violence, Absenteeism, Job Satisfaction

• School: Ryerson University
• Department: Human Resources
• Course: MHR 523
• Professor: Danielle Lamb

Document Summary

Performance management the process encompassing all activities related to improving employee performance, productivity, and effectiveness. Strategic importance to today"s organizations because the most effective way for firms to differentiate themselves in a highly competitive, service-oriented, global marketplace is through the quality of their employees. Defining performance expectations and goals make sure that job duties and job standards are clear. Task performance: an individual"s direct contribution to their job related processes. Contextual performance: an individuals indirect contribution to the organization by improving the organizational, socially and psychological behaviours that contribute to organizational effectiveness beyond those specified for the job. Providing ongoing feedback and coaching achieved through open two-way communication. Pip: performance improvement plan: used to facilitate discussions and ongoing performance improvement: conducting performance appraisal and evaluation discussions. Used to review each employee"s career plans in light of his/her exhibited strengths and weaknesses, and it light of the company"s strategic plans.