NSE 12A/B Study Guide - Final Guide: Active Listening
1 Sep 2018
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Document Summary
Therapeutic communication techniques: techniques that encourage expression of feelings and ideas and convey acceptance and respect. Minimal cues and leads: brief, encouraging phrases and nonverbal prompts that communicate interest (ex. Clarification: listening response used to ask client for more information or elaborate on a point when message is unclear (ex. I"m not sure i understand can you give an example?) Paraphrasing: restating another person"s message more briefly in own words and focusing on core elements. Summarizing: concise review/focus of several key issues that brings closure to a conversation or serves as bridge to a different topic and shows patient that you have analyzed the communication. Sharing silence: silence allows time for the nurse and patient to observe one another, to really listen, to sort out feelings, to think about a decision, allow the freedom to talk and consider what has been communicated.
