RMG 301 Study Guide - Final Guide: Disintermediation, Dmaic, Infrastructure Canada

• School: Ryerson University
• Department: Retail Management
• Course: RMG 301
• Professor: Norman Shaw

Document Summary

Jit: just-in-time system; aims to produce components and products only as needed, thus reducing inventories. Tqm: total quality management; involves all levels of personnel in an organization in quality assurance and statistical quality control including root-cause analysis. Tpm: total productive maintenance; use of both operator (called autonomous maintenance) and maintenance technicians (called professional maintenance) to reduce machine downtimes. Tie: total industrial engineering; use of industrial engineering to reduce worker injuries and increase productivity. Operations management: management of activities and resources that create goods and/or provide services. Efficiency: operating at minimum cost and time; effectiveness: achieving the intended goals (quality and timeliness). Typical organization has 3 basic functions: operations, finance and marketing. All 3 interface on product and process design, forecasting, setting realistic schedules, and quality decisions. Operations: manages all activities directly related to producing goods/providing services; exists in both manufacturing operations (goods oriented) and in service operations (healthcare, etc. ) which are service oriented.