Chapter 10: Organizational culture
Organizational culture: the pattern of shared values, beliefs, and assumptions considered to be the appropriate way to
think and act within an organization.
shared by the members of the organization
helps member solve and understand the things that it encounters, both internally and externally
valid and taught to new people who join
the assumptions, beliefs and expectations strongly influence how people perceive think, feel and
behave within the organization
Levels of culture
Artifacts: aspects of an organization’s culture that you see, hear, and feel. (Readily observable)
Beliefs: the understandings of how objects and ideas relate to each other.
Values: the stable, long-lasting beliefs about what is important.
Assumptions: the taken-for-granted notions of how something should be. (Difficult conceive of another
way of doing things)
Characteristics of culture- the degree to which…
Innovation and risk- employees are encouraged to be innovative
Attention to detail- employees are expected to work with attention to detail.
Outcome orientation- management focuses on results or outcomes
People orientation- management decision take into consideration the effect of outcomes on people
Team orientation- activities are organized around teams rather than individuals
Aggressiveness- are people aggressive and competitive or easygoing and supportive
Stability- organizational activities emphasize maintaining the status quo in contrast to growth
A boundary-defining role b/c it creates distinction b/w one organization and others
Conveys a sense of identity to members
Helps create commitment to something larger than an individual’s self-interest
It enhances stability; hold the organization together by providing appropriate standards
Serves as a control mechanism that guides and shapes the attitudes and behavior of employees
Do organizations have uniform cultures?
Dominant culture: A system of shared meaning that expresses the core values shared by a majority of the organization’s
Subcultures: mini-cultures within an organization, typically defined by department designations and geographical
Core values: the primary, or dominant, values that are accepted throughout the organization.
Strong culture: a culture in which the core values are intensely held and widely shared
Reading an org