BUS 361 : Ch 4 Textbook Notes

• School: Simon Fraser University
• Department: Business Administration
• Course: BUS 361
• Professor: Sussman

Document Summary

4 management project communications: 4 key processes: communication planning, information distribution, performance reporting, and administrative closure. Communication planning: the process of developing a comprehensive plan for informing project stake holders of all relevant information on a timely basis. I nformation distribution: the execution of the project communication plan and the response to any ad hoc information requests by stakeholders. Informal communication: ad hoc methods of communication within organizations: formal communication: routine methods for communication within in orgs www. notesolution. com. Vertical vs horizontal communication: vertical cmns: communication that flows between higher and lower levels within an organization, horizontal cmns: communication that flows among team members or across functional areas within the same level of an organization. Administrative closure: the careful and detailed documentation of a project or project phase at its termination. Being a better listener: listen without evaluating, do not anticipate, listen for themes no facts, do not fake attention, review.