SOCI 1001H Study Guide - Final Guide: Arlie Russell Hochschild, Erving Goffman, Labeling Theory
10 Dec 2016
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Emotion management the act of obeying (cid:498)feeling rules(cid:499) and responding appropriately to situations. She said that we have expectations not only about what we should feel but also how much we should feel, how long we should feel it, and with whom we should share those feelings. If we don"t follow these expectations, people will regard us as someone that fails to follow the norms and rules that govern our emotional life. Emotional labour emotion management that many people do as part of their job and for which they are paid. As part of their work, people interact differently with people in order to keep their clientele happy and orderly. Women do emotional labour more than men because they are typically better socialized to undertake caring and nurturing roles. Dramaturgical analysis views social interaction as a sort of play in which people present themselves so that they appear in the best possible light.
