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COMM 292 Study Guide - Final Guide: Procedural Justice, Job Satisfaction, Theory X And Theory Y

Course Code
COMM 292
Angela Kelleher
Study Guide

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Motivation: the intensity, direction and persistence of effort a person show sin
reaching a goal
Intensity is how hard a person tries
Direction: where the intensity is channeled
Persistence is a measure of how long a person can maintain his or her effort
Extrinsic motivators come from outside the person and include such things as pay,
bonuses, and other tangible rewards (theory X)
Intrinsic motivators come from a persons internal desire to do something, due to
such things as interest, challenge, and personal satisfaction (theory Y)
Needs theories: describe the types of needs that must be met to motivate individuals
Process theories: help us understand the actual ways in which we and others can be
Motivation- Hygiene Theory: Intrinsic factors, such as achievement recognition, the
work itself, responsibility, advancement, and growth, seem to be related to job
Good at work: tended to attribute these characteristics to themselves
Bad at work: tended to cite extrinsic factors, such as company policy and
administration, supervision, interpersonal relations, and work conditions.
Factors leading to job satisfaction are separate and distinct from those that lead to
job dissatisfaction. Eg. Managers who seek to eliminate factors that create job
dissatisfaction can create more pleasant workers but not necessarily more
motivated ones
If we want to motivate people in their jobs, emphasize achievement, recognition, the
work itself, responsibility and growth
McClelland’s Theory of Needs:
Need for achievement:
- Desire to do something better or more efficiently than it has been done
- Attain personal responsibility for finding solutions to problems
- Set moderately challenging goals
- Accepting the personal responsibility for success or failure
- Avoid what they perceive to be very easy or very difficult tasks
Need for power:
- Being in charge
- Strive for influence over others
- Prefer to be placed into competitive and status oriented situations
- Tend to be more concerned with prestige and gaining influence over others
than with effective performance
Need for affiliation:
- least attention
- strive for friendship
- prefer cooperative situations rather than competitive ones
- desire relationships that involve a high degree of mutual understanding
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