ADM 2336 Study Guide - Final Guide: Call Centre, Emotional Contagion, Role Conflict

• School: University of Ottawa
• Department: Administration
• Course: ADM 2336
• Professor: Ajax Persaud

Document Summary

De ne organizational behaviour: a eld of study devoted to understanding, explaining, and improving the attitudes and behaviours of individuals and groups in orgs. Explain the main similarities and differences between scienti c management theory and the job characteristics theory: they both focus primality on job design. The sm they uses scienti c methods to design optimal work to increase productivity. Sm also seeks to decrease complexity of tasks and responsibility of employees as a means to increase productivity. Jc theory focuses more on increasing employees job satisfaction with the work itself; it lists 5 characteristics of work needed to combine in order to create satisfaction with the work itself. An organizational form that emphasizes control and coordination of members through a strict chain of command, formal rules, centralized decision making and high specialization. What are 5 individual mechanisms? job performance stress motivation trust, justice, ethics learning and decision making.