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Midterm

MGHB02H3 Midterm: MGHBB02 Midterm Study Guide


Department
Management
Course Code
MGHB02H3
Professor
Brian Connelly
Study Guide
Midterm

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B02MidtermStudyGuide
OrganizationalBehaviour
EarlyOBresearch
‐‐Scientificmanagement&specializationof
labour
‐‐FrederickTaylor
‐‐MaxWeber
‐‐Hawthornestudies
‐‐Humanrelationsmovement
Contingencyapproach
ImpactofOB
JobPerformance&JobAttitudes
‐‐definition 
‐‐model
‐‐components
‐‐outcomes
‐‐applications
Jobsatisfactiondeterminants
Fairness/organizationaljustice:procedural,
distributive,&interactional
Moodsvs.emotions
Emotionalcontagion&emotionalregulation
Customersatisfaction
Learning
Whatislearnedinorganizations
Classicalconditioning
Stimulus/Response
Conditioned/Unconditioned
Operantconditioning
Reinforcement(positivevs.negative)
Punishment
Acquisition&extinction
Continuousvs.partialreinforcement
Shortvs.longdelays
Organizationalapplications
Observationallearning
Whoisimitated
Self‐efficacy
Influences
Self‐regulation
Steps
Discrepancyreduction/production
Organizationalbehaviourmodification
Effectivetrainingdesign
Effectiveemployeerecognitionprograms
Careerdevelopment
Stress
Stressorvs.stressvs.stressreactions
Healthprocess:healthbehaviorsvs.stress
pathways
Majorlifeevents&dailyhassles
Workplacestressors:conflict,work‐family
conflict,jobinsecurity,roleambiguity,sexual
harassment
Primaryvs.secondaryappraisals
Copingresponses:positivere‐appraisals,
problem‐focusedcoping,creatingpositive
events,emotionalinhibition/labour,disclosure
Defensemechanisms:knoweachandtheir
meaning
Personalitytraits:Locusofcontrol,negative
affectivity,TypeA
Burnout
Engagement
Stressintheworkplace
Stressoutcomes:performance,
counterproductiveworkbehaviours,
withdrawal,illness
Organizationalstressinterventions
Jobre‐design
Work‐lifebalance
Roleconflict/overload
Family‐friendlyhumanresourcepolicies
Perception&Attribution
Perceivervs.targetvs.situation
Goalsofsocialcognition
Primacy/recency
Confirmationbias
Categorizing/socialidentitytheory
Implicitpersonalitytheories
Projection
Attributions:consensus,distinctiveness,&
consistency
Discounting/augmenting
Self‐servingbias
Fundamentalattributionerror
Actor‐observerdifference
Trust&perceivedorganizationalsupport
Biasesin:
‐‐interviews(structuredvs.unstructured)
‐‐performanceappraisal
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