RSM260H1 Study Guide - Final Guide: Groupthink, Trade Union Confederation Of The Americas, Negotiation
23 Oct 2012
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Document Summary
Formal groups facilitate the achievement of org goals which includes task forces and committees. Informal groups emerge in response to common interests of the members they can help or hurt an org. Stages of group development forming (testing waters), storming (conflict and roles), norming (resolve issue, develop consensus, interdependence and comprises are reached and the group is more cohesive) performing (creativity and mutual assistance), adjourning (parties, emotional support, etc. ) Group structure: 1) group size (3-20 members) 2) diverse groups argue more but have more creativity 4) norms 5) roles 6) status. Actual performance = potential perf process losses (problems motivating/coordinating larger groups) Group norms collective expectations about behaviour; people even comply with norms they don"t agree with because it provides regularity and predictability. They include dress codes, reward allocation, and performance norms. Roles positions in groups that have a set of expected behaviours.
