Business Administration 3300K Study Guide - Quiz Guide: Total Quality Management, Business Process

• School: Western University
• Department: Business Administration
• Course: Business Administration 3300K
• Professor: Tom Haffie

Document Summary

Technical customisation: 3 types of technical customisation options: module selection, table configuration, code modification. Moving from module customisation to code customisation, costs & risks increase: erp vendors consider technical customisation as evolving process: adding modules, extending tables, improve tools for code modification = goal to reduce degree, costs, risks of customisation. Process customisation: degree to which business process changed to fit the system. Business process: set of logically related tasks that use the resources of an organisation to achieve a defined business outcome: three types of process customisation: no change, incremental change, radical change. No change: process customisation only involves change in tasks and resources but no changes in relationships among tasks and configurations of resources. Incremental change: improvements are made in tasks and resources & relationships among these; focus lies on solving problems found in process; eg total quality management. Radical change: fundamental rethinking and radical redesign of elements in process (including measures of performance.