Computer Science 1032A/B Study Guide - Final Guide: Direct-Sequence Spread Spectrum, Batch Processing, External Auditor

• School: Western University
• Department: Computer Science
• Course: Computer Science 1032A/B
• Professor: Louis Magguilli

Document Summary

Chapter 5: database and content. Content: property broadest sense. Purpose of database is to keep track of things that involve more than 1 theme. Structured query language (sql): int"l standard language for processing database. Chapter 7: competitive advantage and business processes (t. b. pg. Functional systems: facilitate work of single department/business function. Reorganized porter value chain model and its relationship to functional systems. Functional silos and cross- functional systems. Typical functional systems: marketing and sales, product management, lead tracking, sales forecasting, customer management, order entry and management, customer service, manufacturing. Functional systems provide benefits to departments that use them benefits limited b/c systems operate in isolation. Isolated decisions lead to inefficient overall activities: ed expense. Integrating functional systems: eai and erp. Industry standard processes: organization must conform its activities to those processes. Inevitably lose customers win- back processes categorize customers according to value and attempt to win back high- value customers.