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Reading Summary - Rise of the Software Machines and Outsourcing Own Jobs.docx

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Department
Geography
Course
Geography 3422A/B
Professor
Milford Green
Semester
Winter

Description
Rise of the Software Machines and Outsourcing Own Jobs 2/25/2013 1:29:00 PM Rise of the Software Machines  IPsoft’s Eliza is a young company started by Chetan Dube, a former mathematics professor at New York University o A “virtual service-desk employee” that learns on the job, can reply to e-mail, answer phone calls and hold conversations o He says that artificial intelligence can take over most of the routine IT and business-process tasks currently performed by offshore workers o At IPsoft’s media industry customer Eliza has replaced India’s Tata Consulting Services  A small British start-up, Blue Prism, has developed a software- development toolkit that allows people within a company to create their own software “robots” to automate business processes o An onshore IT worker may co
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