Writing 2111F/G Study Guide - Quiz Guide: Customer Satisfaction
3 Mar 2016
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I have completed and attached my draft response to lyn smith. Her request for financial compensation has been denied, and i have provided an explanation to attempt to maintain her goodwill. I have clearly communicated globe airlines" proposed steps to ensure a similar situation doesn"t arise in the future. Additionally, i have informed her on how our hub" system works and the common effects of bad weather on flights. Furthermore, i let her know that her thanks to the pilot has been passed on and that she will receive a response shortly from him. This will allow her to see the effort that has been made to remedy the situation. I concluded by letting her know that she will be receiving a letter from some of the employees she interacted with. These letters will reinforce that we are a customer service orientated company and that we appreciated her feedback.
