BU111 Study Guide - Midterm Guide: Stock Transfer Agent, Financial Intermediary, Odel
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BU111 Full Course Notes
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Document Summary
Critical success factors, what are they, why are they important, how do they connect to one another, and how can they be applied to different types of businesses. Businesses need to implement ideas that consumers would have never know about. In this factor, consistency is key, so customers will continue to purchase goods that they feel satisfy their needs and the amount they paid for. This factor meets customer needs by creating a loyal, goodwill reputation between the business and consumers, and may attract new consumers. Goes from what is being sold to how it is being sold. Business must be able to differentiate from competitors instead of merely imitating their skills. Relates to customer needs: identifying new needs and new ways in how to meet them. Employers must be able to retain, motivate, train and value its employees otherwise they go to the competition, or feel unmotivated to work in current company.
