BU111 Final: Final Review Part II BU111.docx

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plumbeaver231

17 Oct 2012

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BU111 Full Course Notes

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Customers find what they want and how they want it (customization) Online shopping is efficient if you like this, you may also like this ". Used to have to create a memo, photocopy it and hand them out to each individual. Now you just have to e-mail it to everybody. You can look stuff up yourself, you no longer have to wait days for an answer to something. Instant access to information for decision-making and increased responsiveness. Can work from remote locations at any time. The various devices for creating, storing, exchanging, and using information. Companies use it to gather information on customers and run operations. Cad computer assisted design can build a product faster and better. Erp energize resource planning reduce amount of mistakes and money which establishes a competitive advantage. Cad allows you to virtually build the product. Toyota used cas to reduce the number of bolts needed in production.

Related Questions

Which of the following is required to build meaningful relationships with customers?

A. Giving consumers access to limited information

B. Tracking customer purchases

C. "Promoting to" rather than "working with" customers

D. Offering full-service purchases over their cell phones

whitecaribou33

Which of the following statements is true of business ethics?

a. Ethical behavior can not only enhance a company's reputation but can also drive profits.

b. Conducting business in an ethical manner does not influence the financial performance of a company.

c. Social responsibility is directed only toward a company's customers and not its employees.

d. Social responsibility in business is less important than satisfying shareholders.

e. Business ethics is not relevant to nonprofit organizations.

silverwombat742

Case Study - 5

Breaking The Bargaining Pattern

Gilson steel is a local fabricating and supply firm. Situated in open country, far from the large steel making centers. The firm has been in business many years. About the third of employees have worked in the organization for more than ten years. Top management would like to get away from the current practice in which negotiations on wage matters and fringes follow the pattern. The firm’s president feels that industry – wide bargaining tends to divorce employees from the firm. He thinks they feel that their employer is a combination of U.S steel and bethlem steel instead of Gilson. He argues that the local firm which has prospered can do better by employees than is possible in national pattern. He says that the local conditions should be considered. His basic objection to current practice, however, is his conviction that it tends to divorce its employees from local employer. The labor relations manager has been urged to try negotiating terms at variance with the national pattern.

Answer the following questions: ·

What theory and policy do you read into the president’s suggestion? ·
How will his ideas fit into the existing pattern of public union policy? ·
Can you suggest a promising innovative approach?

snehashisbera2020

BU111 Final: Final Review Part II BU111.docx

BU111 Full Course Notes

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