BU208 Study Guide - Final Guide: Business Communication, Nonverbal Communication, Communication
Document Summary
Week 1 introduction to business communication module 1. What is business communications: business communication is an effective and efficient way to advance the day-to-day tasks involved in business dealings, business communication requires a specific style that enables individuals to easily access information clearly, completely, accurately. Why do we communicate: we communicate to connect 90-95% of communication is body language, we communicate most successfully when we, consider the results we want, adapt our message to meet the needs of our audience. Oral and non-verbal: face-to-face, telephone, electronic and in-person meetings, style: language, eye contact, facial expressions and body language, tone: friends and polite. Listening, reading, speaking, interpersonal, writing: employers expect entry-level employees to: Clear chooses facts, structure and language to convey meaning. Concise maximum meaning using as few words as possible. Comprehensive style, organization, and visual impact of the message. Complete enough information to evaluate the message. Correct accurate and error free: the cost of poor writing:
