[BU288] - Final Exam Guide - Everything you need to know! (143 pages long)
Document Summary
Intro: textbook, johns and saks; ob: understanding and managing life at. Work (10th edition: course package, purchase in the bookstore (you must purchase this as we will be using it, my management lab, practice mc questions, study tools, e-text, student registration instructions, evaluation. Hawthorne studies of the 1920s and 1930s conducted at the. International managers: managerial roles, henry mintzberg discovered a rather complex set of roles played by managers: Interpersonal roles: have to do with establishing and maintaining interpersonal relations, figurehead role, leadership role, liaison role. Increased concerns over job security, increasing job demands, and work-related stress: absenteeism and turnover are on the rise. Increasing stress levels and poorly designed jobs are major causes: negative effect on employee physical and psychological health and well-being, work-life conflict is a major stressor and cause of absenteeism. It extends beyond the interests of shareholders to the interests and needs of employees and the community in which it operates.
