BU385 Study Guide - Midterm Guide: Rush Hour, Yle, Delphi Method
Document Summary
Learning objectives for midterm 1 (cid:816) chapter 1: introduction to operations management (cid:816) Lo1: define the term operations management and identify operations management jobs. Lo2: identify the three major functional areas of organizations and describe how they interrelate. Lo3: describe the scope of operations management and provide an overview of this book, including differentiating between. Lo6: describe the key aspects of operations management decisions making. Lo7: briefly describe the historical evolution of operations management. Lo8: identify some of the major trends that affect operations (cid:816) chapter 2: competitiveness, strategic planning, and productivity (cid:816) Lo1: list and briefly discuss the primary ways that organizations compete. Lo2: describe a company"s strategic planning, mission/vision/values, strategies, and operations strategy, and list steps involved in formulating an operations strategy. Lo3: define and measure the term productivity, describe factors affecting productivity, and explain why measuring the productivity of services is difficult (cid:816) chapter 3: demand forecasting (cid:816)
