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hr 2600 exam review Ch7

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Department
Administrative Studies
Course
ADMS 2600
Professor
Peter Modir
Semester
Fall

Description
Chapter 7 Training and Development MULTIPLE CHOICE 1. What is the main difference between training and development? a Development is more future oriented and broadly focused. . b Development is a broader term used to describe learning processes in an organization. . c Development is a term that is used to capture coaching, mentoring, and training. . d Development is more narrowly focused. . ANS: A REF: page 272 OBJ: 1 BLM: Understanding 2. Which of the following statements best captures the effects of forcing employers to provide training to employees? a It is not clear because the results of studies are varied. . b It helps employees to gain valuable skills that can be transferable to other organizations. . c It causes emotional stress on the part of employees. . d It causes undue hardship for the employer. . ANS: A REF: page 273 OBJ: 1 BLM: Understanding 3. Which of the following statements best describes orientation programs? a The impact of an orientation program on new employees does not last a long time. . b There is no need for coordination between line and staff managers when it comes to . orientation programs. c Careful planning of orientation activities is essential. . d The most popular approach to orientation involves allowing new employees to be . oriented by their peers. ANS: C REF: page 302 OBJ: 6 BLM: Key Terms 4. Which of the following is the primary reason organizations train new employees? a to increase their knowledge, skill, and ability level . b to help trainees achieve personal career goals . c to comply with federal regulations . d to improve the work environment 1 Copyright 2011 by Nelson Education Ltd. . ANS: A REF: page 272 OBJ: 1 BLM: Key Terms 5. Organization W has adopted a new training strategy that it learned about because its very successful main competitor is also using this training strategy. Which of the following statements best captures this situation? a This is very unusual; most organizations link training directly to their organizational . goals. b This is very unusual; data show that most organizations do not consider the training . initiatives of others in their decisions. c Organization W is not alone; many organizations copy training strategy used by . competitors. d This is unusual; most organizations at least make attempts to link their training initiatives . to their own organizational strategy. ANS: C REF: page 274 OBJ: 1 BLM: Application 2 © Copyright 2011 by Nelson Education Ltd. 6. Which of the following best captures the phases of the systems model of training? a planning, design, needs assessment, and evaluation . b needs assessment, design, implementation, and evaluation . c design, needs assessment, implementation, and evaluation . d design, needs assessment, management, and evaluation . ANS: B REF: page 274 OBJ: 1 BLM: Key Terms 7. Conducting an organizational needs analysis is likely to yield which of the following types of training relevant information? a strategy . b what the competition is up to . c technological changes and financial resources . d functional requirements of various positions . ANS: C REF: page 277 OBJ: 2 BLM: Understanding 8. Omega Organization is going through a very detailed process of looking at all the tasks or duties included in a job. It will then list all the steps performed by the employee to complete each task, and then look to examine the skills and knowledge necessary for the job. Which of the following processes is Omega Organization performing? a task analysis . b job analysis . c person analysis . d competency analysis . ANS: A REF: page 277 OBJ: 2 BLM: Application 9. Which of the following best describes the systems approach to training? a It is the most cost-effective approach . b It ensures that training investments have maximum impact on performance . c It is called development . d It includes the process of job analysis . 3 Copyright 2011 by Nelson Education Ltd. ANS: B REF: page 274 OBJ: 1 BLM: Key Terms 10. Which of the following terms refers to an examination of the strategies, environment, and resources of an organization to determine where training emphasis should be placed? a task analysis . b environmental scanning . c needs assessment . d organizational analysis . ANS: D REF: page 276 OBJ: 2 BLM: Key Terms 11. Which of the following terms refers to determining what the content of a training program should be, based on a study of the job duties? a task analysis . b individual analysis . c job analysis . d organization analysis . ANS: A REF: page 277 OBJ: 2 BLM: Key Terms 4 © Copyright 2011 by Nelson Education Ltd. 12. Which of the following terms refers to assessing the sets of skills and knowledge employees need to be successful, particularly for decision-oriented and knowledge-intensive jobs? a individual assessment . b competency assessment . c organizational assessment . d job assessment . ANS: B REF: pages 277-278 OBJ: 2 BLM: Key Terms 13. Which of the following best describes person analysis? a It has shifted from a fixed sequence of tasks to a set of competencies. . b It helps organizations avoid the mistake of putting all employees through training when . some do not need it. c It involves self-improvement and self-directed training. . d It examines the external labour market for needed skills. . ANS: B REF: page 279 OBJ: 2 BLM: Key Terms 14. Organization analysis, task analysis, and person analysis are all part of which of the following phases of the system model? a the training and development phase . b the analysis phase . c the needs assessment phase . d the evaluation phase . ANS: C REF: pages 275-280 OBJ: 2 BLM: Understanding 15. If you were responsible for developing a training program, which of the following should your first step be? a create a suitable training environment . b select the proper training method . c conduct a needs assessment . d determine the specific instructional objectives . 5 Copyright 2011 by Nelson Education Ltd. ANS: C REF: page 274 OBJ: 2 BLM: Application 16. Instructional objectives might include all of the following phrases EXCEPT which of the following? a “to repair leaking valves” . b “to appreciate diversity in the workplace” . c “to assemble components in the proper order” . d “to calculate the percentage of waste” . ANS: B REF: page 280 OBJ: 2 BLM: Application 17. OrganizationAis grouping its employees before beginning a training program. The company will group them according to capability. What is this process called? a trainee motivation . b trainee capacity . c trainee readiness . d trainee participation . ANS: C REF: page 280 OBJ: 2 BLM: Application 6 © Copyright 2011 by Nelson Education Ltd. 18. What is the relationship of goal-setting to feedback and reinforcement? a Goal-setting and feedback are symbiotic. . b Goal setting and feedback are reciprocal in nature. . c They are both important principles of learning. . d Goal setting is useless unless employees know how they performed through constant . feedback. ANS: C REF: page 281 OBJ: 3 BLM: Understanding 19. Which of the following tasks would be most conducive to whole-versus-part learning? a for a tennis professional: teaching a tennis lesson . b for a cake decorator: putting a customer’s name on a birthday cake . c for a shoe salesperson: finding a certain pair of shoes in the stockroom . d for a grocery store cashier: looking up the register code for a grocery item . ANS: A REF: page 283 OBJ: 3 BLM: Application 20. The absence of well-defined performance criteria is a particular problem for which of the following training methods? a programmed instruction . b internship training . c apprenticeship training . d on-the-job training . ANS: D REF: page 285 OBJ: 4 BLM: Understanding 21. Which of the following training methods is the most poorly implemented? a on-the-job training . b distributed learning . c mass learning . d active learning . ANS: A REF: page 285 OBJ: 4 BLM: Key Terms 7 Copyright 2011 by Nelson Education Ltd. 22. Which of the following people is most likely to be a successful trainer? a Carlos is an enthusiastic, risk-taking, assertive person who loves teaching. . b Jonas is flexible and can adapt his instructions to suit the individual student’s needs. . c Natalia is good at clarifying instructions and adding humour to the situation. . d Claire is charming and intuitive and loves the subject she teaches. . ANS: B REF: page 284 OBJ: 3 BLM: Application 23. Which of the following is the most common method used for training nonmanagerial employees? a vestibule training . b computer-based instruction . c on-the-job training . d apprenticeships . ANS: C REF: page 285 OBJ: 4 BLM: Key Terms 8 © Copyright 2011 by Nelson Education Ltd. 24. Organization Z is attempting to initiate an on-the-job training program. Like many organizations, the company is aware that it suffers from a lack of well-defined job performance criteria. Which of the following is the best suggestion for Organization Z to overcome this problem and have a successful program? a develop realistic goals, a training schedule, and periodic evaluations . b hire trainers who have been in a similar situation and have been successful . c wait until proper job and organizational analysis can be done before implementing the . training program d use a different type of training . ANS: A REF: pages 285-286 OBJ: 4 BLM: Application 25. Which of the following types of learning methods would be best for a situation where the typical student has an unpredictable schedule and needs to be able to learn independently and at his or her own pace? a the simulation method . b programmed instruction . c audiovisual learning . d on-the-job training . ANS: B REF: page 289 OBJ: 4 BLM: Application 26. Which of the following types of learning methods would be well-suited to teach air-traffic controllers how use the radar display? a the simulation method . b programmed instruction . c audiovisual learning . d on-the-job training . ANS: A REF: page 292 OBJ: 4 BLM: Application 27. Acombination of on-the-job training, seminars, and role-playing would be a good assortment of learning methods for which of the following groups of employees? a new employees at all levels . b experienced front-line staff . c managers 9 Copyright 2011 by Nelson Education Ltd. . d interns . ANS: C REF: pages 293-296 OBJ: 4 BLM: Application 28. Programmed instruction allows individuals to learn at their own pace. Which of the following is another term for programmed learning? a vestibule training . b e-learning . c simulated training . d self-directed learning . ANS: D REF: page 289 OBJ: 4 BLM: Key Terms 10 © Copyright 2011 by Nelson Education Ltd. 29. What is the main issue with organizations putting too much weight on the “reactions” aspect of training evaluation? a Unless the training is linked to organizational strategy, it is not informative that reactions . were good. b Positive reaction data may not mean the training was effective. . c This information has to be integrated into a analysis with the other four phases of . evaluation. d This aspect of training is not measurable. . ANS: B REF: page 298 OBJ: 5 BLM: Understanding 30. Which of the following training methods is used to train personnel to operate aircraft, spacecraft, and other highly technical and expensive equipment? a the simulation method . b the classroom method . c the vestibule method . d the apprenticeship method . ANS: A REF: page 292 OBJ: 4 BLM: Application 31. Organization B is very keen to get the most benefit out of its training budgets and efforts. Which of the following plans is most likely to help Organization B’s employees utilize their new training when they are back at their desks? a have employees hand in summaries of how they have used their training in their job . b devote a large part of the budget to vestibule training . c have the training mimic the actual work situation as closely as possible; train employees . on how to implement their new training even when they are faced with roadblocks d have employees exposed to both massed and distributed practice . ANS: C REF: page 298 OBJ: 4 BLM: Application 32. Which of the following is useful information for an HR manager to use when demonstrating the utility of a training program? a how many employees signed up for it . b how it helped to reduce wasted materials . c the average employee reaction to it . d how much transfer-of-training occurred . 11Copyright 2011 by Nelson Education Ltd. ANS: B REF: page 299 OBJ: 4 BLM: Understanding 33. Which of the following is the term for grooming an employee to take over the supervisor’s job through gaining experience in handling important functions of the job? a caretaking . b coaching . c understudy assignment . d role modelling . ANS: C REF: page 293 OBJ: 4 BLM: Understanding 12 © Copyright 2011 by Nelson Education Ltd. 34. Which of the following training methods consists of having the trainee assume the attitudes and behaviour of others? a job rotation . b case study . c simulation study . d role-playing . ANS: D REF: page 295 OBJ: 4 BLM: Key Terms 35. Which of the following best represents the steps in behaviour modelling? a learning points, implementation, role-play, and feedback . b design, learning points, reinforcement, and feedback . c learning points, modelling, role-play, and feedback . d design, implementation, role-play, and feedback . ANS: C REF: page 296 OBJ: 4 BLM: Understanding 36. Which of the following techniques for training managers emphasizes handling real-life employee problems and to receiving immediate feedback? a the leaderless group . b the management game . c the case study . d behaviour modelling . ANS: D REF: page 296 OBJ: 4 BLM: Understanding 37. Do most organizations evaluate their training programs? a Yes, this is a vital part of any HR manager’s role in an organization. . b Currently, only progressive organizations evaluate their training. . c Yes and no. It used to be that most did not, but this is changing due to the pressure that . HR managers are under to demonstrate results. d No, most organizations don’t find it worth the effort. . ANS: C REF: page 296 OBJ: 5 BLM: Understanding 13Copyright 2011 by Nelson Education Ltd. 38. Which of the following is the best example of an assessment of the “learning” criterion in a training evaluation? a testing grocery store clerks on training program knowledge before and after the training . program b having trainees fill in forms that describe their learning experience and whether or not . the information is transferring to the workplace c having employees fill out a training effectiveness index . d evaluating scores on training tests . ANS: A REF: page 298 OBJ: 5 BLM: Application 39. When designers of training programs attempt to make conditions in the training program come as close as possible to those on the job, they are attempting to improve which of the following? a motivation . b transfer . c readiness . d reactions . ANS: B REF: page 298 OBJ: 5 BLM: Understanding 14 © Copyright 2011 by Nelson Education Ltd. 40. Utility refers to which of the following? a the usefulness of a training program . b the costs incurred for a training program . c training effectiveness in terms of increased outcomes . d the benefits derived from training relative to the costs incurred . ANS: D REF: page 299 OBJ: 5 BLM: Key Terms 41. Which of the following is the process of measuring one’s own services and practices against recognized leaders in order to identify areas for improvement? a industry analysis . b trend analysis . c benchmarking . d environmental analysis . ANS: C REF: page 300 OBJ: 5 BLM: Key Terms 42. Which of the following best represents the benefits of orientation programs? a reduced theft and disruptive behaviours, lower turnover, and improved morale . b better teamwork, improved morale, and lower turnover . c higher performance,
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