ADMS 2400 Study Guide - Final Guide: Team Building, Channel (Communications), Interactive Media

• School: York University
• Department: Administrative Studies
• Course: ADMS 2400
• Professor: Sabrina Deutsch Salamon

Document Summary

Communication channel proficiency (when both parties enjoy using the selected channel) Shared mental models of communication context mental model: knowledge structures of communication setting . Sharing information, maintaining relationship, reveal status, supporting communities, presenting individual identity, Influences meaning of verbal symbols, fewer rules bounded, more automatic and nonconscious. Strengthen relationship among people; provide feedback; way of receiving message. 1. social acceptance (1)organizational and team norms (2)individual preference (3)symbolic meaning of a channel. Allows timely feedback, senders to customize the message, make use of complex symbols. Rich medias are better in nonroutine/ambiguous situation face-to-face>video conference>telephone>instant messaging>weblogs>email>newsletter>financial statements. Social presence effects (face-to-face is rich media but not with your boss coz u might be very nervous, better use telephone or email etc. ) Fill in missing information from formal channel; relieves anxiety; associated with the drive to bond( ) strengthen corporate culture. Sometimes higher employees anxiety level; employees develop more negative attitude when rumor is faster than formal information.