ADMS 2600 Study Guide - Midterm Guide: Job Design, Balanced Scorecard, Offshoring
1 Feb 2015
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Chapter 1 the world of human resources management. Hrm: the process of managing human talent to achieve an organization"s objectives. Managers: are responsible for at least some of the activities that fall into the category of hrm. Key roles: - selecting, training and motivating, appraising, and promoting employees. Human capital: the knowledge, skills, and capabilities of individuals that have economic value to an organization. Challenge 1: responding strategically to changes in the marketplace. Six sigma: a set of principles and practices whose core ideas include understanding customer needs, doing things right the first time, and striving for continuous improvement. Total quality management (tqm): a process used to translate customer needs into a set of optimal tasks that are performed in concert with one another. Reengineering: the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed. Outsourcing: contracting outside the organization to have work done that formerly was done by internal employees.
